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Center for COVID Control locations closing temporarily

BBB looking into several complaints about company's many locations.
BBB looking into several complaints about company's many locations.(WGEM)
Published: Jan. 13, 2022 at 11:08 PM CST
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HANNIBAL (WGEM) - The Center for COVID Control, which has a location in Hannibal, will shut down temporarily on Friday.

The Illinois-based company, that has more than 300 locations nationwide, announced Thursday in a news release that it needed to retrain staff, and refocus on the corporate mission with hopes of reopening on Jan. 22.

“Center for COVID Control is committed to serving our patients in the safest, most accurate and most compliant manner. Regrettably, due to our rapid growth and the unprecedented recent demand for testing, we haven’t been able to meet all our commitments,” said CCC founder and CEO Aleya Siyaj. ”We’ve made this difficult decision to temporarily pause all operations, until we are confident that all collection sites are meeting our high standards for quality.”

However, Better Business Bureaus in several states, including Illinois, have issued an alert about the operation saying they are looking into numerous complaints about test results, customer service and personal information requests.

If you have a complaint, the BBB encourages you to report it by going online to www.bbb.org or by calling (888) 996-3887.

The BBB’s local office is at 301 Oak Street in Quincy. You can send emails to the office at bbb@quincybbb.org.

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